Conflict Resolution

What Is Conflict Resolution?

Resolution
When people change their thinking, believe they have reached closure, and are willing to move on, they have begun to resolve their conflict. Sometimes resolution means agreement, but people sometimes still have negative feelings about the conflict. When their behavior changes and they stop doing the things that contributed to the conflict, they have reached an important plateau of resolution.

"Resolution is a process of letting go of conflict.  The process can be liberating because it frees up the energy that has been tied up in conflict, but it can also result in a feeling of loss when the conflict has provided meaning and focus for people.  In the resolution process each party usually becomes increasingly clear about his or her essential needs and secure in the belief that these needs are being met."
— Bernard Mayer, The Dynamics of Conflict Resolution

Conflict Resolution vs. Conflict Management

Transformation
Many conflict specialists prefer the word 'transformation' to "management" because conflicts aren't necessarily 'bad' situations that should be prevented or even managed. On the contrary, conflict can be a source of growth in organizations, communities, and societies and can lead to positive change and new relationships. However, conflict must be dealt with in a proactive, constructive manner. When a conflict has escalated so that it cannot be contained or when violence multiplies what is needed might be conflict transformation so the parties can find solutions in a co-operative, non-violent way.

Articles
"Reconciliation: When Values Became Flesh and Lived Among Us"

Conflict Resolution Organizations
Association for Conflict Resolution - Dallas Chapter